Terms of Sale and Website Use

These terms explain how purchases from Levitask LLC and use of our website are handled. Please read them before placing an order and keep a copy with your order confirmation.

1. Who we are and which purchases these terms cover

The seller for direct online purchases is Levitask LLC ("Levitask," "we," "us" or "our"). Our business address is 501 Silverside Rd, Ste 105, Wilmington, DE 19809, USA. Contact us at support@levitask.com.

These sales terms cover direct purchases through our website. At launch, direct online sales are available only to supported United States delivery addresses. The delivery options available for your address are shown at checkout; availability in every US state, territory or address type is not guaranteed.

Kickstarter pledges and purchases through resellers, dealers or distributors are subject to the commitments and terms applicable to those transactions. These website sales terms do not retroactively replace campaign commitments or dealer agreements.

Our business address is not the return-shipping address. Contact support for return authorization and the correct destination before sending a chair back.

2. Placing an order

You must be legally able to enter into a purchase agreement and authorized to use your chosen payment method. Provide accurate contact, billing and delivery information, and review your selected model, upholstery, finish, quantity and total before submitting an order.

We send an email acknowledging your order. Contact us promptly if its details are incorrect. If we identify an availability, pricing or other error that prevents us from fulfilling your order as placed, we will contact you. We will not substitute a materially different product or charge an additional amount without your agreement. If we cannot fulfill your order and no alternative is agreed, we will cancel it and refund the amounts paid for the unfulfilled items and associated shipping charges.

3. Prices and payment

The currency, product prices, available shipping charges and applicable taxes are displayed during checkout. Review the final total before paying. Prices and promotions may change for future purchases; a later change does not by itself change the agreed price of an existing order.

Preorders are paid in full at checkout. A preorder is a purchase for future fulfillment; it does not mean that the chair is in stock or ready for immediate dispatch. Our checkout and payment processing are provided through Shopify and its payment providers.

4. Preorders, shipping and delays

The estimated shipping window for a preorder is stated on the product page or during ordering. An estimated shipping window refers to dispatch, not the date the chair will arrive. Transit time is separate. Any express shipping service applies after an order is ready to leave the warehouse; it does not bring forward production or stock availability.

We will notify you if we cannot ship within the timeframe stated for your order. The notice will explain the revised estimate, where available, and your options to agree to the delay or cancel for a prompt refund. We will obtain any consent required by applicable law. If we cannot fulfill the order, or the required consent to a delay is not obtained, we will cancel and promptly refund the unshipped items and associated shipping charges as required by law.

A general statement that shipping dates are estimates does not remove these obligations or your applicable rights. Contact support if your delivery address changes before dispatch. We will confirm whether the change can still be made.

5. Requesting a cancellation

Email support@levitask.com with your order number as soon as possible if you want to cancel. We will check the order's fulfillment status and confirm whether dispatch can still be stopped. Sending a request alone does not confirm that a shipment has been stopped.

If a cancellation is confirmed before shipment, we will refund the canceled items and shipping charges that no longer apply. If the order has already shipped, the return process below applies. This process does not limit any cancellation or refund right you have under applicable law, including the shipping-delay rights described above.

6. Thirty-day returns for direct online purchases

To request a change-of-mind return, email support@levitask.com with your order number within 30 calendar days of delivery.

Once you have received return authorization and usable shipping instructions, hand the chair to the carrier within 14 calendar days. We will accommodate delays caused by our instructions or a collection arranged by us.

Returns must be shipped in the original box. If you no longer have the original box, contact us before shipping and we will advise on suitable packaging. Keep your packaging during the return period. Follow the return destination and packing instructions provided by support. Contact us before shipping if you need help with disassembly or packaging; these terms do not promise that a disassembly tool or replacement box is included or available.

You pay the return shipping costs for a change-of-mind return. We do not charge a restocking fee. If we offer to arrange a return label or collection, we will explain any associated charge before you agree to it.

We will keep you informed about receipt and processing of your return. Approved refunds are returned to the original payment method, subject to applicable law. Your payment provider may take additional time to display the refund. Contact support if you need an update.

7. Damaged, incorrect or defective items

Contact support@levitask.com if your chair arrives damaged, the wrong item is delivered, or you believe there is a defect. Include your order number and a description, with photographs where helpful. We will assess the issue and explain the applicable remedy and shipping arrangements.

These issues are assessed separately from change-of-mind returns. The customer-paid change-of-mind shipping rule does not determine who pays for a defect, delivery error or warranty remedy. The 30-day change-of-mind window and original-box requirement do not restrict your rights under the applicable warranty or law.

8. Warranty and product use

Vision X and Vision Y are covered by our 10-Year Limited Warranty, subject to its terms and exclusions. It provides ten years of coverage for the listed structural and mechanical components and five years for upholstery, foam and armpad surfaces, starting on the date of delivery. Upholstery and armpad coverage concerns the defects described in that policy; it is not a guarantee against all wear, fading or accidental damage.

Follow the supplied instructions for assembly, adjustment, care and safe use. Contact support if you need help. Nothing in these website terms removes the written product warranty or any rights or remedies that cannot lawfully be excluded.

9. Product information and changes

We aim to describe products accurately. Photographs, renders and screen settings can affect how colors, textures and finishes appear. Product images may show configurations that are not offered for direct online sale; your selected configuration and order confirmation identify what you are ordering.

We may improve products or update specifications for future orders. This does not give us permission to supply a materially different chair from the one you ordered without contacting you and agreeing on an appropriate resolution. Images and general descriptions do not override the specific commitments made for your order.

10. Website use and intellectual property

You may use our website to learn about our products, make purchases and obtain support. Do not use it for fraud or other unlawful purposes, interfere with its operation, or attempt unauthorized access to systems or data.

Website content, photographs, designs, logos and other materials belong to Levitask or their respective rights holders. You may keep copies of your order information, policies and instructions for personal use. Other reproduction or commercial use requires the relevant permission unless allowed by law.

We may restrict abusive or unauthorized website activity. Such restrictions do not remove valid order, warranty or refund rights. We aim to keep the website available and accurate, but interruptions and errors can occur; contact support if an issue prevents you from managing an order or making a claim.

11. Privacy, cookies and communications

Our Privacy Policy explains how personal information is handled. Our Cookie Policy explains website storage and optional services and provides access to cookie settings.

Providing an email address or phone number for an order does not, by itself, constitute consent to optional marketing. Order, delivery, return and support communications are distinct from marketing subscriptions. You can use the unsubscribe option in marketing emails without losing access to order support.

12. Consumer rights and resolving concerns

Please contact support@levitask.com if you have a concern about an order or these terms. We will review it and work with you toward a resolution. Contacting us does not prevent you from exercising remedies available under applicable law.

Nothing in these terms excludes or limits liability, warranties or consumer rights where doing so is not permitted by applicable law. These terms do not impose mandatory arbitration or waive your right to seek a remedy in a court that has jurisdiction. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

13. Updates to these terms

We may update product information, prices and these terms for future purchases. Updates will be published with a revised effective date. Changes will not retrospectively reduce the warranty, return rights or other commitments applicable to an order already placed.

If a material change affects an existing order, we will contact you about the available options. Mandatory legal protections continue to apply regardless of later website updates.

For questions, returns, cancellations or warranty assistance, contact support@levitask.com.